50K WhatsApp forward Instant Promotional Services

Service frequently asked questions

• What is a WhatsApp promotional message template?

  In the last three years, customers communicated with multiple businesses on WhatsApp and asked for certain items, perks, offers/discounts before making a purchase.

  Considering that, WhatsApp has recently started to approve personalized promotional messages templates that can be used for remarketing & re-engagement.

  To be precise, A promotional message template will be a non-transactional message that will allow businesses to update their customers when certain products come back in stock, certain offers & discounts, App promotion, cart-recovery messages etc.

  Promotional Messages On WhatsApp
  Here are some possible use cases of WhatsApp Promotional Message Templates:

  Direct promotions- businesses may be able to send messages based on the past purchases of their customers.
  E.g. Hey Laura, We hope you would like to see our new collection of black and white shoes- {Link}.
  App Download- A business may ask users to download their App from app stores.

  Our clients managed to recover more than a million USD with these remarketing messages in Sept’21.

  Here are a few examples of WhatsApp Promotional Messages to start with.

  1. Festival Sale Offers
  With such templates, you can provide a personalized shopping package to your most engaged buyers during a festival or special season. These offers are really effective when a user searches for coupon codes on your website.

  Festival Sale Offers: WhatsApp Promotional Messages
  Black Friday Hot Deals 🔥🔥
  👉 Use Code ’25Offinstant’ to get a flat 25% off on top clothing brands. 🛍️🩳👟
  👉 Up to 50% off* on Home & Kitchen appliances. 🔪🔪
  👉 Get rewards & vouchers on the purchase of $250 & above*.🥳🥳
  T&C Apply.

  2. Monthly Sale Offers
  These non-transactional promotional messages should be sent for a limited period where customers would love to buy certain trending items.

  Monthly Promotional Offers Message On WhatsApp

  Valentine’s week is here.
  Check out our latest collection for Teddy Day that can make your partner fall in love with you more than ever.
  Apply ‘20TeddyOff‘ to avail 20% discount on selected items.

  3. Discount Offers
  You can offer discounts to upsell certain items when someone makes a purchase on your website. These promotional messages should be sent when customers are actively communicating with you regarding the status of their items.

  Sending these promotional messages as a cold promotion may annoy your users.

  4

  OMG!! 🔥🔥🔥
  The biggest Electronics Sales starts from 19th October. 💻📱🎧
  Get up to 50% Off on selected laptops & accessories.
  Pre-register before 10th October to participate.

  Hi {{name}},
  Thank you for ordering 1 Medium Pan Pizza with us.
  Reply with ‘Off20Next‘ in the next 30 minutes to get instant 20% off on your next meal.
  Send ‘STOP’ to opt-out.

• How To Broadcast Promotional Messages With WhatsApp Business API?

  WhatsApp names these message templates as ‘non-transactional message templates’. You can send promotional messages to your list of contacts using WATI.

  WATI has a self-service dashboard to allow you to send template messages for approval.

  When you create an account on WATI, you can use the Broadcast module to send these promotional messages.

  Read: How To Create A WhatsApp Message Template.

  Note: To get a promotional template approved, select ALERT_UPDATE as the category.

  Step 1: On the WATI Dashboard, navigate to the ‘Broadcasts’ tab.

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  Step 2: Click on the ‘New Broadcast’ button on the top-right side.

  WhatsApp Broadcast using WATI

  Step 3: Add the broadcast name, choose the WhatsApp message template and choose the time when you want to send the message. Click on ‘Next‘.

  WhatsApp Broadcast On WATI

  Step 4: Choose from a list of your contacts or upload your list of contacts. Click on ‘Add Broadcast’.

  New WhatsApp Broadcast

  Step 5: Track your broadcast status and analytics.

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  Inside Team Inbox, You can track how many users read your messages and how many replied to your messages.

  Eligibility To Send Non-transactional Template Messages On WhatsApp
  If you want to broadcast promotional messages to thousands of your customers then you must Apply for the WhatsApp Business API.

  If you already have the WhatsApp API approved number, you can start a promotional/non-transactional broadcast.

  Prerequisites to start a broadcast for promotions on WhatsApp:

  Businesses must have the access to WhatsApp Business API.
  Considerations & Restrictions

  To send promotional templates, Businesses must get opt-in from their users and opt-ins need to adhere to WhatsApp opt-in policy guidelines.
  Every promotional template message will be reviewed. Daily Newsletters, unnecessary notifications are still not allowed.
  Businesses must follow WhatsApp’s policies.
  WhatsApp Promotional Messages: Do’s & Don’ts:
  Great powers come with great responsibility.

  Now, as you can send offers/discounts on WhatsApp, you must ensure a good customer experience through WhatsApp communication.

  Here are a few points to ponder:
  1. Always broadcast personalized offers to the customers.
  2. Avoid pushing remarketing messages to less engaged users.
  3. Do not over broadcast promotional messages as it may result in account reporting and your Quality Rating may go down.
  4. Establish continuous & helpful communication with your customers on WhatsApp.

  5

  Future Of Promotional Messages On WhatsApp
  For now, all I can say is WhatsApp does not want to make its platform a place of spam.

  WhatsApp understands that users may want to get some kind of updates from the business hence it is proceeding in that direction where it’ll allow businesses to favor their customers by following certain WhatsApp Template message guidelines.

  Businesses should continue providing a rich experience to their customers on WhatsApp. With these non-transactional promotional messages, they can continue to grow, keeping their users’ interest on priority.